Telephone Banking

Bank With Your Cell or Home Phone, 24 Hours a Day

Xpress Banking is a complimentary service provided by the Bank of Richmondville. It’s an automated telephone information source where you choose from a list of menu options to access the information you need most often.

1. Obtain your balance on your deposit or loan account
2. Verify direct deposits
3. Obtain information regarding ATM transactions
4. Transfer funds between eligible accounts, including NOW, checking, Christmas and vacation clubs and statement savings
5. Make loan and mortgage payments on eligible accounts
6. Verify check and deposit transactions

Xpress Banking Is Easy To Use

How to access Express Banking —

1. Make sure you have your account number(s) ready.
2. Have your PIN available.
   (NOTE: Your initial PIN will be the last four digits of your Social Security number. You will be instructed to change your PIN the first time you call to a number that only you know.)
3. Some phones have a tone or pulse button. Please make sure your phone is on the "tone" mode.
4. Call 518-234-4300 or Toll Free at 1-877-234-8222 from any touchtone phone. Make sure that your phone is on the tone mode.
5. Wait for the Greeting.
6. You will be offered a series of menu selections...follow the simple instructions.
7. To access a selection, simply press the corresponding number on your phone.
8. Hang up when finished.

Xpress Banking access numbers:
Local - (518) 234-4300
Toll Free - (877) 234-8222